Returns & Exchanges

At Mott Optical Group, we want you to love your new frames. If you are not completely satisfied with your purchase, you can return or exchange your eyewear within 30 days of the original purchase date.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team or visit any Mott Optical Group boutique location to begin your return or exchange process.

• 2.
  Prepare the Eyewear

  Ensure the frames, lenses, and all original packaging—including the protective case and cleaning cloth—are in their original, unworn condition.

• 3.
  Submit for Inspection

  Drop off your items at one of our stores or mail them back using a trackable shipping method to ensure safe delivery to our quality control team.

• 4.
  Receive Refund or Credit

  Once your return is inspected and approved, we will issue a refund to your original payment method or apply credit toward your new selection.